Customer Support Services
EmpowerMX is recognized as an industry
leader in the invention, development and deployment of the
advanced technologies now revolutionizing how the world’s
aviation community produces airworthiness. One of the primary
ways in which we are turning this vision into reality is through
the delivery of world-class customer and product support..
The following are a few of the support initiatives we use
to differentiate ourselves and our products:
- Product Support Center:
To ensure we are always here when you need us, EmpowerMX
staffs its 24/7/365 “help desk” with product and aviation
maintenance business-rules experts. This service element
is responsible for diagnosing problems, providing end-users
with on-the-spot resolution, and tracking issues to ensure
they are resolved within customer-established resolution
timelines.
- Product Integration Team:
This team of EmpowerMX product and business-rules experts
provide around-the-clock “instructor” coverage on the hangar
floor during implementation. It is soley responsible for
ensuing the success of your transition from a paper-based
to a paper-free production environment.
- Industry
Tailored Problem-Resolution: EmpowerMX understands “velocity”
is an important feature of your operations. Our aircraft
maintenance industry-tailored severity code table ensures
we are always working on your timeline.
- Customer Operations
Manager: When a FleetCycle® product is fully implemented
at your site, we assign a product and industry expert as
your company’s official EmpowerMX point of contact. This
individual’s full-time responsibility is to represent your
company’s needs and concerns inside EmpowerMX.
